CBRE HSE incident reporting processes and methodologies create a governance structure for HSE and employee safety for janitorial services. Using credible approved janitorial service suppliers with internal best-in-class HSE processes will provide a safer workplace environment for all stakeholders.
Account teams should be familiar with in-country HSE specifics in relation to the effective management of Janitorial Services to validate supplier’s internal practices and manage the supplier effectively. Access to and knowledge of in-country safety legislation is highly recommended, achievable on-line or through guidance from in-country CBRE HSE representatives.
Suppliers should be provided with a copy of the account specific HSE policies and governance in order for them to align their own established internal HSE policies and governance to the specific account requirements.
Below is a typical basic governance / audit frequency framework example covering the suppliers own HSE / janitorial services governance and that of CBRE Account teams.
A standard process checklist of functional governance process and practices compliance, that meet the suppliers own internal governance often completed as a self=audit by the Resident Manager / Supervisor and validated by the suppliers HSE Manager.
A detailed review of the monthly governance process including physical spot-checks often conducted by the Janitorial Manager / Operations Manager and validated by the Operations Manager.
A comprehensive internal supplier audit routine often conducted either by an external auditor or internal HSE resource.
The suppliers own internal janitorial services HSE audit / governance processes, typical responsibility and validation regarding the following practices
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- Employee HSE training
- Daily safety toolbox talks / messages
- Site risk assessment
- Safe operating procedures
- Chemical product labeling and product data sheets
- Pre-use inspection checklists
- PPE use and compliance
Protocol to attend the audit; Helps to further enhance CBRE account team knowledge and understanding while completing the annual validation and observing the audit activity. A separate CBRE audit can also be conducted, but typically the suppliers own process is viewed to be more productive.
Protocol to occasionally shadow the Janitorial Manager as they physically complete their monthly audit processes. Access to records and remediation action plans and the ability for CBRE to view and validate the evidence that the suppliers processes and governance are in order and complete.
CBRE standard responsibility and validation of the suppliers HSE audit and governance process.
Protocol to attend the audit and shadow the Janitorial manager as they conduct the audit; Helps to enhance CBRE account Team knowledge and understanding while validating completion and physically observing the activity.
JAN-034 - Ver 1.1 (Apr 23)
Key Suppliers own Internal HSE / Audit Governance
Monthly
Quarterly
Semi-Annual
CBRE Account Level HSE / Audit Governance
Monthly
Quarterly
Semi-Annual
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